Terms and Conditions

OBJECT

These General Conditions of Use, Privacy Policy and Sale (hereinafter, the «General Conditions») regulate the use of the website riscell.es (hereinafter, the Website) that Cosminlab, SL under its registered trademark «Riscell» (hereinafter «RISCELL»), makes available to people who access its Website in order to provide them with information about products and services, own and/or third-party collaborators, and facilitate access to them, as well as the contracting services and goods through it (all collectively referred to as the «Services»).

Cosminlab SL, with registered office at Calle Valle del Roncal 12 P0 O1, 28232 Las Rozas de Madrid (Madrid), is a Spanish limited liability company that owns this Website whose use is regulated by this document, with CIF number B-87461190 and registered in the Mercantile Registry of Madrid in Volume 34,226, Sheet M-615696, Folio 39, Section 8, first entry. To contact the company with the registered trademark RISCELL, you can use the postal address indicated above, as well as the email address contactus@riscell.es .

Due to the very nature of the Website, as well as its content and purpose, practically all of the navigation that can be carried out through it must be done while enjoying the status of Client, which is acquired according to the procedures set forth in the same. RISCELL reserves the right to modify, at any time, the presentation and configuration of the Website, as well as these General Conditions. For this reason, RISCELL recommends that the Client read it carefully each time he accesses the Website.

In any case, there are pages of the Website accessible to the general public, with respect to which RISCELL also wishes to comply with its legal obligations, as well as regulate their use. In this sense, users who access these parts of the Website agree to be subject, by accessing the aforementioned pages, to the terms and conditions contained in these General Conditions, to the extent that this may be applicable to them.

Finally, due to the very nature of this Website, it is possible that the content of these General Conditions may be modified or included. For this reason, the Client, as well as other users who do not enjoy this condition, are obliged to access these General Conditions each time they access the Website, assuming that the corresponding conditions in force at the time will apply to them. of your access.

ACCESS AND SECURITY

Access to the Services requires the prior registration of the users, once they accept the General Conditions, they will be considered as Clients.

The Client’s identifier will be made up of his email address and a password. To access the Client’s own account, it will be necessary to include this identifier, as well as a password that must contain at least 4 characters.

The use of the password is personal and non-transferable, and transfer, even temporary, to third parties is not permitted. In this sense, the Client undertakes to make diligent use and keep it secret, assuming all responsibility for the consequences of its disclosure to third parties.

In the event that the Client knows or suspects the use of his password by third parties, he must modify it immediately, in the way in which it is collected on the Website.

CORRECT USE OF THE SERVICES

The Client undertakes to use the Services diligently, correctly and lawfully and, in particular, by way of example and not limitation, undertakes to refrain from:

  • Use the Services in a manner, for purposes or effects contrary to the law, morality and generally accepted good customs or public order;
  • Reproduce or copy, distribute, allow public access through any form of public communication, transform or modify the Services, unless authorized by the owner of the corresponding rights or it is legally permitted;
  • Carry out any act that may be considered a violation of any intellectual or industrial property rights belonging to RISCELL or to third parties;
  • Use the Services and, in particular, the information of any kind obtained through the Website to send advertising, communications for direct sales purposes or with any other kind of commercial purpose, unsolicited messages addressed to a plurality of people regardless of their its purpose, as well as to market or disclose said information in any way;

The Client will be liable for damages of any nature that RISCELL may suffer, on occasion or as a consequence of the breach of any of the obligations set forth above, as well as any others included in these General Conditions and/or those imposed by the Law in relation with the use of the Website.

RISCELL will at all times ensure respect for the current legal system, and will be entitled to interrupt, at its sole discretion, the Service or exclude the Client from the Website in the event of the alleged commission, complete or incomplete, of any of the crimes or misdemeanors typified by the current Penal Code, or in the event of observing any conduct that, in the opinion of RISCELL, is contrary to these General Conditions, the General Conditions of Contract that operate for this Website, the Law, the regulations established by RISCELL or its collaborators or may disturb the proper functioning, image, credibility and/or prestige of RISCELL or its collaborators.

PROPERTY RIGHTS

All the contents of the Website, such as texts, graphics, photographs, logos, icons, images, as well as graphic design, source code and software, are the exclusive property of RISCELL or of third parties, whose rights in this regard are legitimately held by RISCELL. , being therefore protected by national and international legislation.

The use of all elements subject to industrial and intellectual property for commercial purposes, as well as their distribution, modification, alteration or decompilation, is strictly prohibited.

The infringement of any of the aforementioned rights may constitute a violation of these provisions, as well as a crime punishable in accordance with articles 270 and following of the Penal Code.

Those Clients who send observations, opinions or comments to the Website through the email service or by any other means, in the cases in which, due to the nature of the Services, this is possible, it is understood that they authorize RISCELL to reproduce , distribution, public communication, transformation, and the exercise of any other right of exploitation, of such observations, opinions or comments, for all the time of copyright protection that is legally provided and without territorial limitation. Likewise, it is understood that this authorization is made free of charge.

Claims that may be filed by Clients in relation to possible breaches of intellectual or industrial property rights over any of the Services on this Website should be addressed to the following email address: contactus@riscell.es .

EXCLUSION OF GUARANTEES AND RESPONSIBILITIES

Regardless of what is established in the General Conditions of Contract regarding the contracting of goods included in this Website, RISCELL is not responsible for the veracity, accuracy and quality of this Website, its services, information and materials. Said services, information and materials are presented «as is» and are accessible without guarantees of any kind.

RISCELL reserves the right to interrupt access to the Website, as well as the provision of any or all of the Services provided through it at any time and without prior notice, whether for technical reasons, security, control , maintenance, due to power failures or for any other justified cause.

Consequently, RISCELL does not guarantee the reliability, availability or continuity of its Website or Services, so that the use of the same by the Client is carried out at their own risk, without, in At any time, RISCELL can be held accountable in this regard.

RISCELL will not be responsible in case of interruptions of the Services, delays, errors, malfunctions of the same and, in general, other inconveniences that have their origin in causes beyond the control of RISCELL, and/or due to malicious action. or fault of the Client and/or originates from acts of God or force majeure. Without prejudice to the provisions of article 1105 of the Civil Code, the concept of Force Majeure will also be understood to include, and for the purposes of these General Conditions, all those events that occur outside the control of RISCELL, such as: failure of third parties operators or service companies, government acts, lack of access to third-party networks, acts or omissions of Public Authorities, those produced as a result of natural phenomena, blackouts, etc and the attack of hackers or third parties specialized in the security or integrity of the computer system, provided that RISCELL has adopted reasonable security measures in accordance with the state of the art. In any case, whatever its cause, RISCELL will not assume any responsibility for direct or indirect damages, consequential damages and/or lost profits.

RISCELL excludes any liability for damages of any nature that may be due to the lack of veracity, accuracy, completeness and/or timeliness of the Services transmitted, disseminated, stored, made available or received, obtained or accessed. through the Website as well as for the Services provided or offered by third parties or entities. RISCELL will try as much as possible to update and rectify any information hosted on its Website that does not meet the minimum guarantees of truthfulness. However, it will be exonerated from responsibility for not updating or rectifying it, as well as for the contents and information contained therein. In this sense, RISCELL has no obligation to control and does not control the content transmitted,

Similarly, RISCELL excludes any liability for damages of any kind that may be due to the presence of viruses or the presence of other harmful elements in the content that may cause alterations in computer systems as well as in documents or stored systems. in them.

RISCELL is not responsible for the use that the Client makes of the Services of the Website or their passwords, as well as any other material thereof, infringing the rights of intellectual or industrial property or any other right of third parties.

The Client undertakes to hold RISCELL harmless for any damage, loss, sanction, expense (including, without limitation, attorneys’ fees) or civil, administrative or any other liability that RISCELL may suffer in relation to the breach or partial or defective compliance on your part with what is established in these General Conditions or in the applicable legislation, and, in particular, in relation to your obligations related to the protection of personal data collected in these conditions or established in the LOPD and development regulations.

LINKS TO OTHER WEBSITES

RISCELL does not guarantee or assume any type of responsibility for the damages and losses suffered by the access to Third Party Services through connections, links or links of the linked sites or for the accuracy or reliability of the same. The function of the links that appear in RISCELL is exclusively to inform the Client about the existence of other sources of information on the Internet, where they can expand the Services offered by the Portal. RISCELL will not be in any case responsible for the results obtained through said links or for the consequences derived from access by Clients to them. These Third Party Services are provided by them, therefore RISCELL cannot and does not control the legality of the Services or their quality. Consequently,

APPLICABLE LAW AND JURISDICTION

For any interpretative or litigious questions that may arise, Spanish legislation will apply and in case of controversy, both parties agree to submit, waiving any other jurisdiction that may correspond, to the jurisdiction of the Courts and Tribunals of the city of Madrid.

 

General Conditions of Sale

 

General

These general conditions of sale are strictly applied to all sales of products made in Spain, including the Canary Islands and the Balearic Islands by RISCELL, destined for natural persons.

Any order made to RISCELL necessarily implies, as an essential, determining and essential condition, the unreserved acceptance by the Client of the General Conditions of Sale of RISCELL in force on the day the corresponding order is placed. In addition, the Client acknowledges that the acceptance of these conditions will imply the application of these to the order to which they refer, as well as to any subsequent order, with the exception of those cases in which new conditions are brought to his attention by RISCELL. The fact that RISCELL does not resort to any of these conditions at any given time cannot be interpreted nor will it be equivalent to renouncing recourse to them in the future or in the past.

Applicable law and competent jurisdiction. The interpretation and execution of the conditions, as well as all the acts that are a consequence of them, will be subject to Spanish law, unless there are public order provisions contrary to it.

Prices

The prices published in RISCELL are in Euros and are valid except for typographical errors. All prices include VAT applicable on the day of the order, any change in VAT rate will be automatically applied to the prices of the products for sale in RISCELL

The offers on products for sale in RISCELL will be shown in the «Offers» section or will be indicated in the product file and, if not indicated otherwise, they will be valid while they are displayed on the screen.

Different modes of payment

When placing the order, the customer can freely choose to pay for the purchases made at RISCELL by:

Product

The offers presented by RISCELL are valid within the limit of available stocks. RISCELL reserves the right to modify the assortment of products depending on the difficulties imposed by its suppliers.

The photographs, graphics and descriptions of the products offered for sale are for guidance only and do not commit the RISCELL seller in any way.

Shipments

  1. The purchased products will be delivered to the person and to the address indicated in the order.
  2. By default, the invoices will be sent to the email address indicated by the client at the time of registration in RISCELL
  3. On Saturdays, Sundays and holidays there will be no exit or delivery of orders.
  4. However, its delay will not imply the cancellation of the order or any compensation.
  5. An order is considered delivered at the time the carrier delivers the package or packages to the customer and the customer signs the delivery receipt document. It is up to the customer to verify the condition of the merchandise upon receipt and indicate all anomalies on the delivery receipt.
  6. For shipments outside of Spain, contact us.

Return and cancellation policies

Returned goods:

Our policy, in compliance with current regulations, is to grant you the right to return any item purchased from RISCELL within 7 days from the date of receipt.

You will not have to provide any explanation, any item, purchased at RISCELL, returned in its original packaging, sealed and in perfect condition will be accepted without further ado.

Within a maximum period of 7 days from receipt of the return, RISCELL undertakes to refund it.

Before making the return, you will have to notify the Customer Service department.

If the cause of the return was that the returned item is defective or does not correspond to what was requested in the order, RISCELL will bear the costs of the return and new shipment. If the reason for the return is that the order does not satisfy you, we will refund the amount but not the shipping costs or the return costs.

Cancel order:

If the cancellation of the order arrives before the departure of merchandise, the client will not have any expenses. In the case of a cancellation after the order has been dispatched, the customer will be responsible for the shipping costs as well as the return costs for this same order.